Q1: Are you a manufacturer ?
A: Yes, we are 11 years experienced manufacturer and led lighting designer located in Dongguang.
Q2: What is your company's main product?
A: Our company mainly produces LED Silicone tubes, Aluminum profiles, LED strip lights .
In order to meet the demands of customers one-stop purchasing, we also provide related accessories, such as led controllers, power supplies and connectors, etc.
Q3: Can I try sample order before formal order?
A: Yes, you are welcome to test sample first.
Q4: Can NihaoLED do custom assembly or offer OEM product?
A: NihaoLED has gained a lot of experience on OEM assembly of LED Linear Light.
The led strips and aluminum profiles can have different size, layout, customer logos and labels.
We will strictly follow the principal that we won’t disclose or sell customer unique designs or jointly developed products to another third party.
Q5: Can we order special length for aluminium profiles?
A: Yes, any special length within 6 meters can be made upon your request.
But the MOQ for the length longer than 3m is 500m per item.
Q6: What is lead time?
A: For stocked item, delivery time is 2-4 working days since payment.
If out of stock, need 7-10 working days.
Q7: What is your company's warranty policy?
A: Our standard products are 3 years warranty, some products are 5 years warranty.
For Product quality problems, we generally redeliver or refund.
Q8: What is the main market for NihaoLED?
A: We are selling more to EU and North America because the markets have high quality standard for LED products. The rate stands our turnover up to 70-80%.
But other new markets are increasing demand of the new NihaoLED technology. We are also optimistic about the markets for other American and Asian regions.
Q9: How do you pack the goods well?
A: Standard packing:
Using thick carton boxes and products will be wrapped well by quality EPE foam for oversea shipping.
Pallet + paper tube + carton box package upon request.
Q10: How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive.
Airline and sea shipping also optional.